Personalized
Order Policy

All personalized orders are final

Because each item is custom-made specifically for you, an order cannot be returned, exchanged, or canceled after the final artwork has been approved and payment has been completed.

This includes an incorrect size or color selection, customer-provided errors, and a change of mind.

Review before approval

Before approving your order, carefully review the selected product, size, color, personalization details, shipping address, and final artwork. Production begins only after your approval.

Damaged or incorrectly produced items

If an item arrives damaged, has a verified manufacturing defect, or materially differs from the artwork you approved, contact Mireora within 7 calendar days of delivery.

Include your Mireora order number and clear photographs showing the complete item, packaging, shipping label, and reported issue. Mireora will review the claim and determine the appropriate resolution after verification. Do not send an item back unless Mireora provides written instructions.

Contact

Send order-related questions to [email protected]. Include your order number in the subject line.

This policy does not limit any consumer rights that cannot be excluded under applicable law.